FAQs
- Smart Charge Management Quickstart Guide
- How does Automatic Smart Charging work?
- Which EVs are eligible for this program?
- Can I be enrolled in Smart Charge Management and the Home Charging Incentive?
- Can I be enrolled in SCM and the Vehicle Charging TOU rate?
- Can I enroll in Smart Charge Management if I live in an apartment building?
- Do I need to have specific charging equipment to participate?
- When will Automatic Smart Charging begin?
- When are ‘smart times’ for charging?
- Why are ‘smart times’ smart?
- How does evPulse Automatic Charging interact with my vehicle’s settings?
- How does evPulse Automatic Charging interact with my schedule set in my home charging station (e.g. ChargePoint Home, Enel X JuiceBox)?
- Can I customize or cancel a smart schedule if needed?
- How do I qualify for the monthly bill credit?
- How is my 'smart time' percentage calculated?
- When do I receive my monthly bill credit?
- Is there a deadline for enrolling?
- When does the program end?
- How do I unenroll?
- What if I already have an existing schedule set?
- Do you preserve my preconditioning settings?
- What is Low Battery Protection?
- Why is my car charging immediately rather than during Off-Peak hours?